Cubase Artist 12 upgrade from Artist 11 - Verification Pending

Waiting for 15 days for My support Requests and can not produce. I have done this pocess for severeal times, Se pictures.

Please take a screenshot of your eLicenser Control Center with the serial numbers hidden.

Your Cubase Artist 11 license is grace period eligible, which means that you technically already have Cubase Artist 12. Please follow these steps to redeem your free upgrade:

Please contact Steinberg Shop Support for a refund.

You still have the eLicenser Control Center open, which is the reason for the error message. Close the Control Center and start the Download Assistant again