Cubase constantly crashes with an nt.dll error

Hi everyone,

I recently upgraded to Cubase 14 Pro on my Windows 10 PC. I noticed that Komplete Kontrol vst3 cause Cubase to crash constantly with an nt.dll error.

I have tried every solution that users here and reddit suggested like running file checker, DISM command, a clean install of Cubase and Komplete control, java update and what not. But the problem still persists.

Komplete Ultimate is the only library I have other than Cubase stock libraries, and it’s frustrating not being able to use an expensive just bough library like Komplete.

Can someone guide me on how can I fix this please? Do I need to submit a ticket for this ?
@Martin.Jirsak Can you help with a solution to this? I am attaching a crash dump here. Solving this is very critical for me.

Thank you.

Cubase 14.0.10 64bit2025.1.20 3.51.42.858.dmp (2.4 MB)

Hi,

The crash is in the:
igd10iumd64
which is Intel modul.

Intel community says this. Microsoft Community says this.

1 Like

Thanks for the reply and pointing me to those links @Martin.Jirsak .

I couldn’t understand most the discussion on those forums since a lot of it was technical or unresolved. But understood that it had something to do with the graphic card drivers. So I updated my graphic driver.

Now although the nt.dll crash has gone for the last two days, Cubase still froze and crashed a couple of times.

I have attached the last two crash dump files here. Can you take a look at them and help me identify what might be faulty this time? It might help resolve this issue further.

Regards.

Cubase 14.0.10 64bit 2025.1.21 9.36.35.512-freezedump.dmp (2.7 MB)
Cubase 14.0.10 64bit 2025.1.21 8.05.10.070-freezedump.dmp (2.6 MB)

I am new on this forum, so big Hello to Everyone!
I have the same problem: Cubase 14 crashes with “error while executing ntdll.dll” file.
I’ ve installed brand new Win 11 > SonicCore Scope PCI > Cubase 14 > Superior Drummer 3 > Melodyne 4 > Omnisphere 2 > Trillian > Stylus RMX).
Could someone be so kind and decode my DMP file, please?
Cubase 14.0.10 64bit2025.1.29 19.06.53.625.dmp (521,2 KB)

Hi and welcome to the forum,

Reported to Steinberg. Thank you.

Hi,

This freeze is on MOTU side:
MOTUCoreUACASIO

The other one is in Cubase.