How and where can I Submit the cubase crash report file. Some one please help me on submitting it. My cubase pro 11 getting crashed frequently.
hi
you can post it here if you zip it up first.
Make sure that the thread title reflects the issue - otherwise nobody will read it - and provide as much detail as you can (OS / cubase version / etc etc)
Thank you so much for your very quick response. And herewith I am attaching the file to your review please find me the solution to get rid of the problem . Thanks in advance.Cubase 11.0.0.300 64bit 2021.1.26 21.00.03.024.zip (177.7 KB)
Hey, could you please provide some more details? In which situation did the crash happen? What are you exact system specs? Windows 10 version? Which Cubase version?
Sure!
WIn 10 64 bit
Cubase 11 pro (updated)
Graphics card 2 gb
Intel i7 8th gen processor
32 gb RAM ( 2 memories of 16 gb chips)
Crash happen all the sudden after quiet a long run doing dubbing for the films.
I also attached the log file for your reference. Thank You
The issue seem so the related to your graphic card. What is the exact model and driver version?
Hardware details,
| Graphics Card Manufacturer | Built by AMD |
|---|---|
| Graphics Chipset | AMD Radeon HD 5450 |
| Device ID | 68F9 |
| Vendor ID | 1002 |
| Subsystem ID | 010A |
| Subsystem Vendor ID | 1002 |
| Revision ID | 00 |
| Graphics Bus Capability | PCI Express 2.0 |
| Maximum Bus Setting | PCI Express 2.0x16 |
| BIOS Version | 012.020.000.064 |
| BIOS Part Number | xxx-xxx-xxx |
| BIOS Date | 2014/11/05 |
| Memory Size | 5888 MB |
| Memory Type | HyperMemory |
| Core Clock in MHz | 650 MHz |
| Memory Clock in MHz | 400 MHz |
| Software details, | |
| Driver Packaging Version | 15.201.1151.1008-151104a-296217E |
| — | — |
| Provider | Advanced Micro Devices, Inc. |
| 2D Driver Version | 8.01.01.1500 |
| 2D Driver File Path | /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001 |
| Direct3D Version | 9.14.10.01128 |
| OpenGL Version | 6.14.10.13399 |
| Mantle Driver Version | 9.1.10.0083 |
| Mantle API Version | Not Available |
| AMD Catalyst Control Center Version | 2015.1104.1643.30033 |
| AMD Audio Driver Version | 10.0.0.02 |
Please see to the above tables for your reference. Also suggest me to by a good video card for the smooth running of cubase. Thank you
It’s hard to give a recommendation. Maybe you can ask the question here in the form as well. In general you should choose a graphic card that is fully supported by Windows 10 (not only Microsoft Basic Display Driver MBDD) and (depending on your screen setup, 4k etc.) that has enough memory (4GB or more). Video can be demanding in huge projects.
Thank u so much for your response. It was very much helpful.