Cubase crash report file to be solved! Win10 64 bit/Cubase 11 pro

How and where can I Submit the cubase crash report file. Some one please help me on submitting it. My cubase pro 11 getting crashed frequently.

hi

you can post it here if you zip it up first.

Make sure that the thread title reflects the issue - otherwise nobody will read it - and provide as much detail as you can (OS / cubase version / etc etc)

Thank you so much for your very quick response. And herewith I am attaching the file to your review please find me the solution to get rid of the problem . Thanks in advance.Cubase 11.0.0.300 64bit 2021.1.26 21.00.03.024.zip (177.7 KB)

Hey, could you please provide some more details? In which situation did the crash happen? What are you exact system specs? Windows 10 version? Which Cubase version?

Sure!
WIn 10 64 bit
Cubase 11 pro (updated)
Graphics card 2 gb
Intel i7 8th gen processor
32 gb RAM ( 2 memories of 16 gb chips)

Crash happen all the sudden after quiet a long run doing dubbing for the films.
I also attached the log file for your reference. Thank You

The issue seem so the related to your graphic card. What is the exact model and driver version?

Hardware details,

Graphics Card Manufacturer Built by AMD
Graphics Chipset AMD Radeon HD 5450
Device ID 68F9
Vendor ID 1002
Subsystem ID 010A
Subsystem Vendor ID 1002
Revision ID 00
Graphics Bus Capability PCI Express 2.0
Maximum Bus Setting PCI Express 2.0x16
BIOS Version 012.020.000.064
BIOS Part Number xxx-xxx-xxx
BIOS Date 2014/11/05
Memory Size 5888 MB
Memory Type HyperMemory
Core Clock in MHz 650 MHz
Memory Clock in MHz 400 MHz

Software details,

Driver Packaging Version 15.201.1151.1008-151104a-296217E
Provider Advanced Micro Devices, Inc.
2D Driver Version 8.01.01.1500
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
Direct3D Version 9.14.10.01128
OpenGL Version 6.14.10.13399
Mantle Driver Version 9.1.10.0083
Mantle API Version Not Available
AMD Catalyst Control Center Version 2015.1104.1643.30033
AMD Audio Driver Version 10.0.0.02

Please see to the above tables for your reference. Also suggest me to by a good video card for the smooth running of cubase. Thank you

It’s hard to give a recommendation. Maybe you can ask the question here in the form as well. In general you should choose a graphic card that is fully supported by Windows 10 (not only Microsoft Basic Display Driver MBDD) and (depending on your screen setup, 4k etc.) that has enough memory (4GB or more). Video can be demanding in huge projects.

Thank u so much for your response. It was very much helpful.