Cubase crashes when opening a specific Project

Cubase
,
1

Few days ago I made a new Project in CB 9.5.30 (windows 10 64bit+UR242)and save it without problem. I tryed re-opening the day after and it crashes (i.e. cubase closed).
I tryed opening first another project (working) and after that the crashing project. It worked several time but now seems not to work any more.
I would like to revert to a previous CB version (9.5.2?) but I am not sure what I have to do (I have to disinstall CB 9.5.3 and then reinstall everything?)
That a very annoying issue!
I attached few .dmp file…

Steinberg, please help!
(NDR I submit this issue also in the in the “General” folder in the “Cubase crashes while trying to load a project” topic but I think “issues” is more appropriate…)
Cubase 9.5.30.192 64bit 2018.7.14 14.06.dmp (1.01 MB)
Cubase 9.5.30.192 64bit 2018.7.14 14.19.dmp (992 KB)

2

Hi,

One of the crashe doesn’t contain any valid information. Th second one points to the crash in Arturia Synclavier. Please make sure the plug-in is up-to-date, or get in touch with Arturia.

3

Hi Martin,
thank you for your support. Actually I had to notice that a previous version (says rev.3) of this project which did not include Synclavier had the same issue. I “solved” it by loading a different working project, and the opening the previous revision in subject (rev.3) which did not crashed. I then saved that as rev.4 and after that I did a lot of open/save and working session on that in the same day. Indeed, it was only the last session when I added the Syncalvier that, after saving and exit, the project was not loading any more (I tried also the previous trick of loading it after having loaded a working project but it still crashed).
Nevertheless, based upon your advise about possible Synclavier problem, I removed it from Vstplugins directory but…the crashes still happen even if the plugin was not available!
What do you think about that?

4

I attached the most recent dump…
Cubase 9.5.10.79 64bit 2018.7.15 16.40.dmp (1.1 MB)

5

Hi,

Please update to the latest Cubase 9.5.30. If it’s still crashing, share the Cubase 9.5.30 crash dump. Thanks.

6

Hi Martin,
Thank you for your support. Unfortunately I was already using CB 9.5.30 when the issue happened first time (as you can see in first .dmp the one for which you stated to check Synclavier). I then reverted to CB 9.5.1 in order to try and see if it happens again and, since it was confirmed, I now upgraded again to CB 9.5.3 and it crashes the same way but I could not get any relevant .dmp file(!). How can it be possible?
In all cases this Project crashes.
May be in this cases, I wish Steinberg could provide an utility to open a defective project (like mine) without activating the relevant plugins,i.e. just in order to try recover the midi/audio tracks (save it somewhere) or to let you exclude specific track / plugin which might affect the Project…

7

I had a new .dump file (attached).
I tryed another way:
-I loaded a working project and then loading the faulting project without activating (otherwise it crashes).
-I then disabled all track in the faulty project.

  • I then activate the project and it did not crashes
  • I then tryed activate track one by one and save the project with different name. At the end, all tracks had been activated without crash. I saved again the Project with another name and then closed CB
  • I tryed opening all saved version of the Porject (those with some tracks disabled) but all have the same result: CB crashes all times but at least now I have a dump file (attached).
    Please help…
    Cubase 9.5.30.192 64bit 2018.7.18 21.04.dmp (1.06 MB)
8

Hi,

I sent the crash dump to Steinberg (CAN-16661).

Could you share the affected project (or a snippet of it), please?

9

I had a project that was silently crashing, it would load,but wouldn’t actually load some of the audio.
I had to open it in 9. Re save it and then open it in 9.5

10

Unfortunately I am using a “new” win 10 machine in which I only have installed 9.5 version with no previous version available.
I had almost all version since VST3.5 up to 9 installed on old “Win 7” pc which now are almost unusable so I cannot do that test.
I had never experience such a problem while working under Win 7 and previos CB version…it’s very disappointing since I believe CB was now quite a stable music system and now I don’t want to lose any other project I am working on so I stop using it until someone (Steinberg?Martin?) help me found the root cause…

11

Hi,

Could you share the affected project, please?