Cubase does not recognize the interface properly

[mateuszkrystian4]

Hello. I have the following problem: Cubase does not properly recognize inputs and outputs from the Zoom LiveTrak L-8 interface. The situation affects Cubase 12 Pro on Mac. The system itself recognizes the device correctly, out of curiosity I installed Reaper and the interface on it is also configured as it should be. I checked the same on Cubase 10.5 on Windows and it is also OK here. What could be the reason for this? I will add that everything worked fine for a long time, but the problem appeared suddenly and stayed that way. Regards!

[Grim]

Is it just showing them as stereo pairs perhaps…if you go to audio connections do you get L/R options for each port?

[mateuszkrystian4]

The only audio input I can do is Master L.

[Steve_Day]

Take a look at your 2nd screenshot, where I have circled:

Cubase sometimes does this. You have the I/O available, but then you have to press F4 and assign it to the actual stereo output. Read my next reply below.

[Steve_Day]

Press F4, or if you have F4 assigned to a computer function, then click Studio–>Audio Connections, then select the top option, which will bring up this screen:

Click where it says “not connected” above my red scribble and choose the Zoom device. Then off to the right of that, you will have a new option to choose L and R, which will be already assigned by default (probably).

Then for your Input showing up as L, as you mentioned earlier, go to the Inputs tab in my screenshot there. You’ll have a stereo in listed. If you drop it down, you’ll see why your two inputs are L and R.
The way to fix this is to click the inputs tab instead and click the “Add Bus” button, which will look like this:

Then follow my screenshot settings - Configuration = mono. Count = 2.

Then those will show up on the inputs list, which you can then click on each one and then click where I have highlighted in yellow here:

Click where it says not connected and select the zoom device that shows up. Then off to the right of that, you can choose input 1, input 2.

[Steve_Day]

Not to spam, but I did think of one other thing to consider during this process, and that is the control room.
I had already seen in your first screenshot that control room was disconnected, so it didn’t register at first that you might use it later. So keep in mind that the above info I gave, is for when you’re NOT using Control Room. If you ARE using Control Room, then the Control Room would get the outputs instead, and your outputs will indeed say “not connected.”

If that is indeed your situation, simply switch from the “outputs” tab in my screenshot above, and go to the “control room” tab instead, and set do the same thing, only for “Monitor 1” in Control Room instead. Which, btw, I recommend using over the regular outputs method.
If you don’t have Monitor 1 (like it’s blank), then right-click and add new monitor. Then do it.

[mateuszkrystian4]

@Steve_Day

Click where it says not connected and select the zoom device that shows up. Then off to the right of that, you can choose input 1, input 2.

Thank you very much for your tips. In the ‘Audio Connections’ window I am in the ‘Inputs’ tab. And here is my problem, unfortunately, because whatever buses I would like to add, I only have Master L to choose from. Previously, in this window it was possible to assign different channels, which is visible on my screenshot from Cubase 10.5. Now this possibility is gone.

[mateuszkrystian4]

[Nico5]

what happens when you click on the little arrow on the left of “Stereo Out”?

[Steve_Day]

Ok, I think I know what’s happening. I think it’s not using the ASIO version of the L-8 driver. Your first screenshot where it was working showed the “L-8 ASIO Driver,” which showed all of your ins and outs properly.
But your screenshots where it wasn’t working, the driver was called “L-8 Driver.” You can see with my highlighted yellow in this screenshot below that the system only knows about 1 input. That’s why you can’t assign more - the system currently doesn’t know of any more, and that’s due to the driver type.

So click where I have circled here:

Then on the new page, look on the top right, and under “ASIO driver,” change it to an ASIO version if multiple versions are listed.

Or, take a screenshot of the available ASIO drivers that you can choose from if"L-8 Driver" is all that’s there so I can see what you’re seeing.

[mateuszkrystian4]

I found a solution to the problem. As I previously thought, it wasn’t the drivers’ fault (the interface worked normally in Reaper and Mainstage).
First of all, in the privacy settings in the microphone tab, you need to give permission to access cubase. Next, change the mode from “voice isolation” to “standard”.