Cubase element 11 - freezed

Hi All
after a while i went back to using cubase 11 element but cubase it blocks and it became “not responding”… it remains in this state for some minutes…
Usually the problem occurs when I browse through the Groove Agent SE presets … other times it occurs when I click the “show / hide right / lower zone” button.
I’m the only one with these problems?
i run Live and Reaper on my laptop without any problems.
I was thinking of upgrading to the Artist version, but given the constant problems I will give up

Ale

Hi,

Make sure, you have the latest Groove Agent SE update installed, please.

Hi,
first of all thanks.
I’ve installed everything from scratch 2 days ago using the Download Assistant… and everything seems already updated to the latest version…
This is what i see opening the Dowload Assistant…

Hi,

Could you see the content in the Steinberg Library Manager, please?

Could you copy the orders manually?

This is the content of my Steinberg Library ( only the groove agent section )

If it can be useful these are some info of my hardware:

  • laptop Dell XPS 9570
  • i7-8750H CPU
  • 16.0 GB Ram
  • 512 SSD
  • NVIDIA GeForce GTX 1050 TI
  • Steinberg UR22C audio interface

I did another test…
1 - i made a reset of my configuration
2 - i created an empty blank project
3 - i execute the procdump64.exe -e -h -t “Cubase LE AI Elements 11” command
4 - i tried to add an instument track with GrooveAgent but immediately i got a crash ( see attached dropbox link )

Hi,

Sorry the DMP file doesn’t really point to anything specific.

Thanks for all.
i have been fighting this problem for months and i tried everything i could … only one thing is missing: format my laptop and start from scratch!
i will do it during my vacation