Hi, I owe e Steinberg UR22C sound-card with Cubase Le Ai element, My PC with Windows 10 crashed a few month ago et I had to reinstall Windows 10 But Steinberg refuses to reinstall Cubase element. How to reactivate Cubase please ? Thank you.

Anytime :slight_smile: It takes one or two days to see your new updated license in your account after posting in that thread.

Hi, what kind of error message do you see? Also, which Cubase AI version are you on? You can get a free update to AI 15, older versions prior to 12 don’t run anymore if they are not already installed. Ask here for a free update [image] Cubase AI 11 to Cubase AI 14 update Cu…

Hi, thank you for helping I have Cubase AI10.5 I searching where to ask for Cubase Al 15 The error I have : [IMG_20260414_143524-1]

I already sent you the link to the thread where you can ask for an update in my first answer… It’s the same thread @JuergenP posted above again :wink:

Yes indeed, thank you for your explanations, I did not catch the first time. It’s clear now, I am going to try Thanks to you both :+1: :slightly_smiling_face:

Hi , I have received a message for a new licence but I don’t found it. How should I do please? EDIT : I have downloaded SAM and it seems to have been activated Now I have to download Cubase Al I think

Hi, it might take a couple of hours until the license shows up in your account. Afterwards, just open the Download Manager and install Cubase. No need to deinstall anything beforehand. Have fun with Cubase!

Hi, I think it’s find now. I just need an update myself :joy:

Cubase Element licence

Cubase

JuergenP April 14, 2026, 2:17pm 4

That can not be reactivated anymore, because the eLicenser system has been shutdown in May 2025.

You can ask for the update to Cubase 15 by adding a request to this thread.

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