Cubase elements 10.5 doesn't start

Hi!

Could anyone help me with an issue? I’ve just downloaded Cubase 10.5 Elements. For some reason the application doesn’t start. Exception codes are C0000005 and C0000096. I’m using Win7 Ultimate SP1 64 bit. Core i5-4570, 8Gb of RAM, Focusrite 18i6…

Logs are created simultaneously:

LOG1

Cubase LE AI Elements 10.5.exe Version 10.5.0 Build 68 - 2.1.2020 3:48

Timestamp is 5da4eb4a (Tue Oct 15 02:40:26 2019)
C:\Program Files\Steinberg\Cubase LE AI Elements 10.5\Cubase LE AI Elements 10.5.exe

Exception code: C0000005 ACCESS_VIOLATION
Fault address: 40DE75FB 01:00DE65FB C:\Program Files\Steinberg\Cubase LE AI Elements 10.5\Cubase LE AI Elements 10.5.exeBytes at CS:EIP:
c6 81 a8 00 00 00 00 48 81 c1 a0 00 00 00 e8 62
28 fd 00 48 8b 0d bb 05 f6 03 ba 10 27 00 00 e8

LOG2

Cubase LE AI Elements 10.5.exe Version 10.5.0 Build 68 - 2.1.2020 3:49

Timestamp is 5da4eb4a (Tue Oct 15 02:40:26 2019)
C:\Program Files\Steinberg\Cubase LE AI Elements 10.5\Cubase LE AI Elements 10.5.exe

Exception code: C0000096 PRIV_INSTRUCTION
Fault address: 02367A80 5DA4EB4A:5DA4EB4A Bytes at CS:EIP:
ef 00 3b 00 00 00 00 00 90 6b 36 02 00 00 00 00
50 7a 36 02 00 00 00 00 11 00 00 00 00 00 00 00

Duplicate post

I think you’ll have a difficult time getting support as Win7 is NOT supported in Cubase Elements 10.5.