Cubase Elements 12 interface hangs when driver sample rate set to anything but 44.1kHZ

Cubase
1

Cubase Elements 12.0.52

  • CPU: Intel(R) Core™ i7-6700K CPU @ 4.00GHz 4.01 GHz
  • GPU: NVIDIA 750ti 2GB DRAM
  • RAM: 32GB
  • Crucial 500GB SSD NVME
  • Steinberg UR22C USB3. 0 with Yamaha Steinberg Driver Set at anything but 44,1khz

Program hangs at startup when anything but 44.1khz is selected in the driver settings. Tried multiple sample sizes and rates with the same effect. Steinberg interface is using a separate power supply. Cubase power scheme, ASIO guard, and 32bit processing are enabled. I was able to change the sample rate to 48kHz and 192KHz AFTER starting Cubase with 44.1khz settings but when closing and restarting the program and creating an empty project, which 48khz was the indicated recording setting displayed in the top bar region, it hung again. Cancelling project creation and setting the sample rate back to 44,1kHz allowed Cubase to start normally and create a new project.

2

Hi,

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 12:
procdump64 -e -h -t Nuendo12

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.