Cubase LE/AE Download Problem

I got a UR22MK2.
Inside a box, I can find message(attached) but couldn’t use activate code.
Using eLicenser Control Center, It also dosn’t work.
Please help…
I will plan to Cubase 9.5 elements, so attached license only use to discount.

What error are you getting?

The attached link has some suggestions if the error said the sode was already used.

https://helpcenter.steinberg.de/hc/en-us/articles/115001627804-Used-activation-code-where-to-get-a-new-license-activation-reactivation-

Regards :sunglasses: