Cubase LE AI 9.5 fails to open when loading mixconsole

Hi everybody.

Just out of the blue my Cubase crashed when I was working three days ago. Since then, it just doesn’t work anymore. It just blocks when I try to load any file, while loading the mixconsole. I contacted Steinberg support and I was told to reinitialize Preferences. It didn’t work. Then I was told it should be a graphic problem, so I tried to update the drivers of the graphics card and also to reverse it and nothing worked. Then I was told to reinstall Cubase LE AI 9.5 or to try the 9 version. Also neither worked. Now I’m waiting for another suggestion, but I’m getting a little bit desperate with this. Does anyone have a similar problem? What can be going wrong?

My system: Cubase LE AI 9.5, Windows 10 Home, 64 bits, Processor AMD A10-9620P Radeon R5 2,50 GHz, RAM 8GB



Do you have a crash dump file (located in Documents/Steinberg/Crash Dumps folder)? Could you attach it, please?