Cubase LE ICON edition download access code its doesn't work

I just bought the ICON Cube 2 nano device, and got the 21 digit Cubase LE ICON edition access code download.
I visited the Steinberg website and registered an account, and then I entered the 21-digit download access code and “Soft-eLicenser numbers consist of 20 characters. Please correct your entry.”

Did I receive the wrong code? why give the wrong code?

Hi and welcome,

Sorry I’m not sure I understand your steps.

Did you enter the 21-digit Download Access Code in your MySteinberg account or in the eLCC application? Where did the message “Soft-eLicenser numbers consist of 20 characters. Please correct your entry.” appear, please?

Does the code start with 0240 or not?