Cubase - possible conflicts with other software?

Cubase
1

Hallo everyone,

I’ve just joined the Cubase community. I’ve heard a lot of good comments about Cubase, so I’ve installed Cubase Elements 11 Trial on my PC (never used Cubase before).

My PC has the following configuration: Intel Core i7, 16Gb RAM, 64-bit Windows 10 Version 2004, Nvidia Geforce GTX (1920 x 1080), Hard disk free space – more than 500 Gb.

The problem is that the Cubase takes about 15 min to start, then bugs. Finally, I could not use it. I think the PC configuration is good enough. However, is there a problem on software level? I mean a conflict between Cubase and some other software installed on my PC.

Thank you for your time and for your advice.
Ivan

2

Hi and welcome on the forum,

What kind of bugs, do you mean, please?

As you have NVIDIA graphic card, please try this:

  • Uninstall the NVIDIA driver.
  • Download the latest Studio driver version from here.
  • Start the installation (as administrator).
  • Don’t install the whole package, use the Custom (Advanced) settings.
  • Disable everything (don’t install NVIDIA Experience, PhysX, etc.), keep just the video driver enabled.

Btw, I have heard, some Windows updates can screw up Nvidia drivers.

3

Thank you for your answer,

Before to install the new driver, I have checked the website of Nvidia.
My card is a GEFORCE GTX 1050, which is no longer in stock.
The latest GTX studio driver I found is for GTX 1650. Driver Version: 461.92 - Release Date: 2021 March 17.
Do you think it’s going to work?

Thanks again.

4

Hi,

Yes, I would go for it.

5

Hi, thank you, Martin,

I’ll try this. I’ll give you a feedback later.

Best regards

6

Hi Martin,

I have deleted the old NVIDIA driver and installed the new one 461.92 (just the video driver).
The same problem persists.
I have reinstalled Cubase Elements 11 Trial - nothing changed, the same problem.
I give up my friend, thanks for your time, sorry to disturb you.

Here, some details (I use the french version):

  1. The synchro is OK

    Synchro OK
    Synchro OK946×405 93 KB

  2. Error message after starting Cubase

    Error message
    Error message1309×653 21.3 KB

  3. This window takes about 6 minutes:

    Cubase
    Cubase743×405 46.2 KB

I don’t know what’s wrong. Thanks again.
Best regards.
Ivan

7

Hi,

Could you attach a DMP file, if there is any, please.

Win: Documents/Steinberg/Crash Dumps

8

Hi Martin,

I don’t have such file nor a directory.
However, I could generate a DMP file in the Task manager, selecting the Cubase application.
Only, the DMP file is very big, almost 1Gb. I don’t know if it would be possible to attach the file.
By the way, look what I’ve got after near 30 minuntes.

30min
30min1920×1080 108 KB

err

Thank you Martin for you help.

9

Hi,

You could share the DMP file via Dropbox or other service, please.

It looks, something is really going wrong with your graphic, sorry.

10

Hi Martin,

Finally, a directory CrashDumps has been created automatically.
I found a DMP file there, created just after the message I sent to you.
Here is this DMP file (only 567 Kb):
Cubase Elements 11.0.10.321 64bit 2021.4.13 12.38.13.245.dmp (566.1 KB)

I’m waiting impatiently for your response.
Best regards

11

Hi,

The crash is in the graphic area. Reported to Steinberg. Thank you.