Cubase Pro 10 "poofing"

Cubase
,
1

Hey everyone. Just wondered if anyone else is experiencing this? I’m pretty bummed out to be honest. Spent a few days re-installing. Everything is fresh, latest drivers, everything installed correctly. Yet if I leave Cubase unattended for any amount of time, it just disappears. I come back and I’m back at the desktop. Luckily I’ve set my auto-save interval to 3 minutes so I’m managing to catch almost everything but it’s really not a good look. Sucks because I’m just starting to enjoy Cubase again after an extended period of using Reason extensively, but I feel like I’m on shaky ground here.

HP Envy J130EA, i7 4700MQ, 12GB. Steinberg UR44. Windows 10 with latest updates. Brand new eLicenser. What could be causing this?

*Managed to pull this from the event viewer. I think it coincides with the “poof”.

Faulting application name: Cubase10.exe, version: 10.0.10.100, time stamp: 0x5c0fd9e3
Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0x40b70dec
Exception code: 0xc0000409
Fault offset: 0x000000000006e57e
Faulting process id: 0x2ff4
Faulting application start time: 0x01d4ab825c2bd64f
Faulting application path: C:\Program Files\Steinberg\Cubase 10\Cubase10.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ab9a9963-dcaa-45dc-afc2-ca3f8f8ac6e1
Faulting package full name:
Faulting package-relative application ID:

2

Sounds just like Cubase 10. 9.5 is excellent. use that.

3

Yea classic Cubase 10 behaviour. As Peppa said, 9.5 works great.

4

Well at least it’s not just me. Pretty shocking though. The only reference to this crash I’ve found online relates to running applications with elevated privileges so I guess I’ll try that and see what happens and then hope for a more stable version in the near future.

5

Nope. Tried launching as an admin. No difference. Support ticket time!

6

I wouldn’t hold your breath with Steiberg support as I feel it’s just a waste of time … ‘support’ LOL. Anyway rant over and back to yours, If I had this prob’ I would look at the OS system’s event list accessed by WIN/EVENTS and then looking what the o/s is doing, it may be shutting Cubase down as a procedure and you haven’t noticed it before. I’ve been on ten with loadsa probs but this sounds like a new one … B4 you contact the time wasters get a hold of HP support I think they will help you more …Good luck