Cubase Pro 11 to Cubase Pro 12 eLCC Update Issues

Cubase
1

Hello there,

I Bought an Update for my Cubase Pro 11 to Cubase Pro 12,

But when I try to Activate it on eLCC it tells me that none of my Licences can be Updated…
Do I need to buy another USB-eLicencer for that?

Capture d’écran 2023-03-03 à 12.31.54~2
Capture d’écran 2023-03-03 à 12.31.54~21390×830 117 KB

2

Your Cubase Pro 11 license is grace period eligible, which means that you technically already have Cubase Pro 12. Please follow these steps to redeem your free upgrade:

Please contact Steinberg Shop Support for a refund.

3

Thanks for your answer,

Are you telling me that i paid a Cubase Pro 12 Update for nothing? ^^’

4

Yes and you should be able to get a refund if bought from steinberg directly

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