Hi all,
Please excuse my long post, but there is no other way since i cannot directly contact Steinberg.
A few years ago i had bought and activated Cubase Pro 10 on a windows pc. A few days ago i bought a MacBook Pro M3 (MacOS Sonoma) Pro and a Cubase Pro 13 Update. I had never updated to Cubase Pro 11 and 12. Now i am trying to install everything on the MacBook. But probably something is off or i haven’t figured out yet the proper way to solve the problem. The facts are:
- I have already installed Cubase Pro 13 on the MacBook and it is working properly.
- I have installed Steinberg Download Assistant and entered download access code for ‘‘Cubase Pro 13 Update from Cubase Pro 11 or older’’. When i press upgrade after ‘‘Do you want to upgrade your license now?’’ question gets me to ‘‘Enter Activation Code. The license activation code was recognized correctly. Please click ‘’ Continue’’… and it shows me the activation code. BUT below it says ‘‘Cubase Pro 11 (Upgraded to Cubase with Steinberg Licensing)’’. Why Cubase 11??? The Download Access Code is for Cubase Pro 13. Anyway, when i press ‘‘continue’’ it says ‘’ No license to upgrade Selectable: No license to upgrade found. Please connect a USB-eLicenser which contains an appropriate license to upgrade to your computer’'. Do i need to use the USB-eLicenser key from Cubase Pro 10? Do i need an adaptor since the MacBook sports only USB-C ports? The guy from my country’s Steinberg distributor (yes, i contacted them) said that i had to upgrade to Cubase Pro 13 on my windows PC and just use the code on the Macbook. Also, i have downloaded and installed all the contents for Cubase Pro 13 and Cubase Pro 10 on the MacBook via Steinberg Download Assistant. At the moment i have both versions (Cubase Pro 13 and 10) installed on the MacBook.
- Steinberg Activation Manager
All products
Cubase Pro 13, Verification Pending
- Steinberg Activation Manager
Activated
Cubase Pro 13, Verification Pending
- Steinberg Activation Manager
Not Activated
Nothing. Blank page
- My Steinberg
Products
Show Steinberg Licensing-based products
Cubase Pro 13, verification pending. And below its shows the MacBook Pro and the date of activation
- My Steinberg
Products
Show eLicenser-based products
Software
and below the first list thing is ‘‘Steinberg Licensing Cubase Pro 13 Update from Cubase Pro 11 or older’’, where the Download Access Code and the Activation Code are shown and below it says ‘‘Activation Status: Not yet activated’’. Below there is another listed option that says Cubase Pro 10 and declares that ‘‘Product activated on…(date)’’
- My Steinberg
Products
eLicensers
and below there are two options: The first one says ''USB-eLicenser: (number), Products on this eLicenser:Cubase Pro 10 and below the date of resgistration is shown and the activation code. The second one is ''Soft-eLicenser: (code), no products found on this eLicenser.
- My Steinberg
Products
Downloads
Two options. The first one is totally blank. When i press the arrow ‘‘show details’‘it gives me two download options, one for Windows and one for Mac, but above there seems no product. The second option says ‘’ Cubase Pro 10’’ and when i press the arrow it gives me the same two download options, but above it says Cubase Pro 10.
- eLicenser Control Center
i do ‘‘Perform Maintenance Tasks’’
Under ‘‘My Licenses’’ there is the Soft-eLicenser (SeL) option with its code, but there are no licenses on the right hand side. When i enter the activation code of ‘‘Steinberg Licensing Cubase Pro 13 Update from Cubase Pro 11 or older" from the ‘‘Software’’ Tab on My products it gives me the same ‘’ Cubase Pro 11 (upgraded to Cubase with Steinberg Licensing)’’ option. I press continue and then it says ‘’ Select License To Upgrade’'but i cannot select any license. At the bottom with an exclamation mark it is stated ‘‘Currently, there is no license available which can be upgraded by your upgrade license. Please connect ab USB-eLicenser, which holds an appropriate upgradable license, to your computer’’.
- I had bought Cubase Pro 10 as an EDU version, in case it has anyhing to do with the problem.
So! What is the problem? Ii there even a problem? Am i keep using wrong activation and download access codes? Do i need to somehow use the USB-eLicenser on the MacBook? Have i installed all the files in the wrong order? Do i need to delete and reinstall all/some of the files?
Maybe the solution is quite simple and obvious, but i think i have tried everything (as indicated in eLicenser Control Center, Steinberg Download Assistant, Steinberg Activation Manager and My Steinberg) for the past couple of days, so please bear with me. I just want everything up and running and focus on the music production part.
Thank you all in advance for your feedback and once again i am so sorry for the long post. Take care.
Alex