After many dollars spent with Steinberg over the years on software and updates, I’m about ready to jump ship! I’ve been trying to upgrade from 14 Pro to 15 Pro since 15 Pro came out. When checking out to pay I constantly get the error message “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.” I’ve tried using different CC’s all of which have very low balances and high limits and work fine elsewhere. I’ve even tried a debit card which takes money right from a bank account. I’ve contacted fastspring the CC processing dept. for Steinberg and all they can say is try using a different CC which I’ve already done. Steinberg has no way of contacting them directly so I’m dead in the water! Very very frustrating!! Has anyone else had this problem and if so is there a way to fix it?
Hi,
this is a known issue with FastSpring:
Thanks for the quick response! I’ll give the workaround a shot. Steinberg should really get a new payment processing company as this fastspring one is undoubtedly losing them business.
Yep I’ve had this issue in the past.
The only way I could buy was by getting a friend to buy it for me and giving them the cash.
I wonder if they lose customers due to this nonsense.
I don’t sense the op knows for sure that his issue is that of email blacklisting.
Nor do we for sure.
I have no issues buying Steinberg via Fastspring.
I have a few hunches on various things that may be going on but these types of things are best one to one between customer and Fastspring.
If Fastspring were a “not good” processor for Yamaha/Steinberg worldwide….Sb would’ve dumped ‘em like they had to dump whatchamacallit that handled processing for them before Fastspring.
To be more precise - I have never encountered any problem with FastSpring myself.. Nonetheless, others in the forum had a problem with their email adresses being blacklisted by FastSpring in the past. It doesn’t mean that this IS the reason, of course. We are most likely talking about 1 in a ?. Anyhow, it’s worth a try using another email adress. People with blacklisted adresses reported that FastSpring takes its time to de-blacklist (is that a word?) an adress. We are talking months. So it’s worth a shot to try a different email adress.
Credit card theft is a thing and hijacked email addresses is also a thing.
Companies that do online business around the world try to protect themselves against fraudulent activities - often by using lists of items that have been compromised in a known security breach.
Those lists will include false positives. And that creates a pain-in-the-neck for some individuals who are innocently caught up in those fraud detection mechanisms.
One way to check, if an email address has shown up in a major security breach is https://haveibeenpwned.com/