Hello guys,
I’m having a problem that I can’t use cubase. Always when I create a project, create tracks, my computer immediately restarts. I tried older cubase versions (12, 13, 14), format computer, delete all remaining files after uninstall, install other ASIO versions. Moreover, I also tried use other DAW (Reaper and Pro tools) and worked perfectly. I simply don’t know what to do.
Bonus info: my audio interface is UMC 202HD (I tried behringer’s ASIO and ASIO4All but nothing worked).
Hi and welcome to the forum!
Are there any error messages displayed? Does Cubase create a crash file?
Are there any messages when you relaunch Cubase?
Does it only happen when you create a track/can you do other things after starting Cubase?
Most of all: what are your system specs? OS?
Which graphic card and driver do you use?
Have you installed the latest Cubase update?
Which Cubase version?
In order to help you we need as much details as possible. It is rather difficult if we start wild guessing without enough background information…
I would add that if you’re actually getting a restart, you should have an accompanying set of events in your System Event Log (presuming you’re using Windows). That could also give you some very handy information as well.
You can use WhoCrashed to find out which driver is causing the reboot:
Hello, thank you!
System specs:
CPU: Intel Xeon 1226V3
GPU: GTX 950 (I only use the NVIDIA driver)
Windows 10 (version: 19045.5608)
RAM: 16GB
So, I couldn’t find any error messages even crash file, after restart it only opens the safe mode message. And yes it only happen when I create a track, I tried use PolyMAX Synth and worked normally.
About cubase version, I tried Cubase 13 and 12 Elements (latest update) and Cubase 14 Pro (latest update). They all opens the same safe mode message after restart.
Hi!
I tried and these are the results:
Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
No valid crash dumps have been found on your computer.
Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.
Please open the safe mode dialogue while starting windows and try to start
A with 3rd party plugins disabled
B with User preferences disabled
Please use the nvidia studio driver and not the Game Ready driver. That has caused a lot of issues in the past.
As for the ASIO driver - please make sure to use the latest driver version 5.72
I already downloaded the latest driver version, but I reinstalled just to make sure and I don’t use Game Ready driver.
About safe mode: I tried both mode at the same time and separately. At first, worked normally in all modes, I tried to save the project with the audio tracks and open again, when I opened the computer restarted even with the safe mode enabled.
Okay, if I read your post correctly your preferences might have been corrupted. Please open the preference folders in version 12, 13 and 14 and rename them by adding an additional letter. Please do this for all version folders - otherwise corrupted prefs might be restored from a previous version. Cubase will now default the preferences while you still have the old files just in case.
You find the preferences folder here
C/User/Username/appdata/Steinberg/Cubase 14_64 (as well as 12 and 13).
Unfortunately it didn’t work 
I added an additional letter on the folder, the preferences were restored from default but nothing changed.
Maybe I have misread your post: which option worked for you? Disabling preferences (what I assumed) or starting without 3rd party plugins? The safe mode dialogue allows only one out of three options to pick, right? So which one worked fine until you saved the project and relaunched Cubase?
Just to be sure: you renamed all three folders at once, right?
These options worked:
Only disabling preferences
Only disabling 3rd party plugins
And also I could disable both
All of these options worked fine until saving the project, but none of these options worked when I relaunched Cubase