I’m getting crashes, freezes, weird errors every time I use it.
Just this evening I fire it up, I load a project, do virtually nothing, load another one and it freezes on me - I can’t even force it to terminal using task manager (access denied or something).
I had to restart the bloody computer.
After restart I do the same thing; then get this weird retrologue error
Actually after taking that screenshot (I don’t think I even hit OK) it then crashed again:
So…sigh, close cubase again (I think this time I must have been able to force it to terminate), fire up the crappy elicencer program, which like usual refuses to actually do anything…just sits there with a grey screen. So sigh again, close that…maybe this latest update will improve things (11.0.40).
I had Logic for years and I can’t remember it ever crashing.
Cubase is superior, when it works, which lately is not often.
This is supposed to be professional software.
Now I’ve installed the update…but cubase refuses to launch.
Nothing happening.
Sysinternals showing me just these calls to that lovely elicencer pos (piece of software of piece of something else):
Sometimes this type of thing can be solved by reinstalling. Run the installer as administrator, and there are various other troubleshooting methods. Your post doesn’t give much useful info, mostly sarcasm, which while being amusing, doesn’t really help to troubleshoot.
Cubase and Nuendo is certainly is professional software-- I personally know a dozen composers and sound and post audio engineers who use it to write music or do sound for large budget TV shows, movies and commercials in the USA and EU.
Apologies for the lack of useful info. I’m a software developer myself…it just feels like there are so many bugs, and I’m so tired of coming up against them, that I’ve lost the will to live, let alone find the energy to try to provide useful info.
You know, I did try to dial down the sarcasm. Must try harder
As a developer yourself you understand that ‘bugs’ can be caused by a variety of factors, some that can be fixed by the dev, and a whole world of stuff that can go wrong due to things outside their purview.
Since the dialog you posted shows a license error, the first troubleshooting questions would be: What does your Elicenser display? Do you actually have a license for Retrologue 2 or are you using the one built-in to Cubase. (which doesn’t require an additional one.
Pt 1 - Yes indeed.
Pt 2 - I have the one built into Cubase. It’s not the first time I’ve got such a message; last time it was for a different product. Tempted to say nothing has changed on my end, but of course, there is always a reason. Could be any one of a million things, including faulty hardware.
I found a crash dump log, which contains only the following:
===================================================================
Cubase11.exe Version 11.0.30 Build 419 - 2.10.2021 21:18
-------------------------------------------------------------------
Timestamp is 60cb43f1 (Thu Jun 17 13:45:37 2021)
C:\Program Files\Steinberg\Cubase 11\Cubase11.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 2278E529 01:0007D529 C:\WINDOWS\SYSTEM32\SYNSOACC.DLLBytes at CS:EIP:
80 79 58 00 74 25 c6 44 24 50 00 48 8d 54 24 50
48 8b cb e8 0f ee ff ff 90 c7 44 24 20 01 00 00
===================================================================
Cubase11.exe Version 11.0.30 Build 419 - 2.10.2021 21:18
-------------------------------------------------------------------
Timestamp is 60cb43f1 (Thu Jun 17 13:45:37 2021)
C:\Program Files\Steinberg\Cubase 11\Cubase11.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 22737FD4 01:00026FD4 C:\WINDOWS\SYSTEM32\SYNSOACC.DLLBytes at CS:EIP:
ff 50 10 48 c7 03 00 00 00 00 48 83 c4 20 5b c3
cc cc cc cc cc cc cc cc cc cc cc cc 40 53 48 83
Re elicenser, when I started it up, as I said, it basically presented a grey screen - not responding to any input (but not crashed). So I closed it. I’m not going to open it now as (afaik) I would have to close down cubase (again) and fire up the elicenser etc etc, it’s late, and I have to try to get some work done tonight. Cubase is working now. I have to crack on, but thanks for taking a look. Anything else I can provide this time or next time (other logs etc) please let me know, thanks.
