i recieved some support via email contact (from new zealand to australia) to their “yamaha” guess steinberg does not like creating a specialised operation for one of the “largest daw providers in this world” specific for steinberg, but consequences of expecting people to absorb the digital age we live in.
Needless to say, over a few occassions I got email support, however more recently, I got support and what seemed to be pretty good service, I was suppsed to get a USB dongle to cover my issue with a new pc i use that prevented the old elements version from running because of reactivation issues. With the elicencer closing down soon, and I not seeing the dongle on the mail, I thought I would enquire to clarify when I can expect to recieve (as they said next few months) and that is a few months ago now), but no reply. So yes, steinberg need to streamline responses more better because it makes people in new zealand and australia feel too distant from immediate service, for example a chat bot with a human wouldnt that be the way to go , a service I which uploads of pics files etc is still possible, then if from out of that interaction, if an email service is best served, then so be it, but people need instantaneous connection to steinberg, not delayed. thank you. else we just give up too often :-!