Cubase12 upgraded to 13, but did not send me an activation code

I am a Cubase customer from China who has used Cubase for ten years. I bought Cubase12 Pro to upgrade Cubase13 Pro on the official website at two o’clock in the morning on April 18, Beijing time, China. I used Alipay to pay, but I did not receive the activation code after payment. Alipay told me that the payment was successful, but FastSpring did not ship it to me. Can you help me get my activation code quickly?

I have contacted FastSpring and they told me to wait, but Alipay has helped me to inform them of my payment information twice. If there are official Cubase personnel, you can send me a private message and I can send you the order number. Then I just want to get my activation code as soon as possible