I’ve been a Cubase user since the mid 80s.
There was a time when you could just call them up and talk to a human being.
Now you can’t get them to process your online requests?
On May 14th I bought an upgrade from 8.0 to 8.5. I paid with PayPal.
The folks who process payment for Steinberg are apparently asknet.
After payment I was forwarded to the software download page of the Steinberg website where I downloaded version 8.5.
That’s the last time I heard from Steinberg. It was now 4 days ago.
I haven’t gotten a confirmation email of my purchase.
I haven’t gotten my license activation code.
So I created a support ticket via mySteinberg.
I received no email that my ticket was received or processed.
I have no idea what my ticket number is so I can’t follow up with anybody.
24 hours later I created another follow-up ticket.
This time the confirmation screen informed me that Support was very busy and I should not expect them to get back to me for a while and, icing on the cake, that I shouldn’t bother creating another ticket because, you know… that’s like… more work for them!?
What is this? The third world? I thought I was dealing with a German corporation backed by a major Japanese corporation.
STEINBERG: GET IT TOGETHER! WHEN YOU TELL PEOPLE TO STOP ASKING YOU QUESTIONS BECAUSE YOU HAVE TOO MUCH WORK YOU ARE SPITTING AT THE FACE OF YOUR OWN CUSTOMERS!
SUPPORT YOUR CUSTOMERS PROMPTLY! PUT ENOUGH RESOURCES TO DO SO!