on win 7 64 ultimate same problem for me with upgrade from cubase 9, so i have
first uninstalled cubase 9.5 and turned totally off dep system as swendenn links says,
reinstalled cubase 9.5, just the msi executable, and updated to 9.5.41.
no more problems.
This is outrageous!
I bought cubase 9,5 a month ago. Updated to cubase 10 few days ago. Today it crashes 3 times on simple 2 tracks mixdown with this mesage. “DCOM conection to program Synsopos exe faild”. Runing on windows 10. This should not happend with legal bought software. I am very dissapointed in steinberg to do this to it’s customers. Is there any hepl from steinberg? Can anybody help?
I finally found a fix for this. I basically uninstalled the eLicenser from Apps and Features, then clean uninstalled the eLicenser from Program Files, Program Files (x86), Program Data, Users/Yourname/appdata, Windows/prefect, /system32, SysWOW64. Then went into the RegEdit and removed everything associated with eLicenser and Synsopos.exe., Did a system restart, re-installed the eLicenser Control Center software, LEFT THE USB OUT during the installation process, then inserted the USB, wait for Windows to download the driver, start up the program and it works! Please share this information on as this was a nightmare to deal with lol
So… 8 years later and people still are getting this error… and people are sill needing to hack their way around… what is this? This is a big blunt middle finger to all the user base.
I created an account just to say this: I was getting the same error after a fresh install of the eLicenser, and I solved in with a different way… leaving this here for anyone whom the above solutions haven’t worked:
In my case, the problem arose because I installed the eLicenser while having my Steinberg USB interface (UR44) active in the computer (i.e. connected). It took me a bit of tinkering to figure out this was the issue. I stopped all audio/Steinberg programs, uninstalled the licenser, make sure all audio-related apps were set to NOT start at startup. Restarted the machine. Made sure all steinberg stuff was not connected, reinstalled licenser thingy, and it worked. Something in the installation had corrupted because the interface was connected while installed.
I had this same problem after a Windows update around 8/15/2019.
I unplugged my usb, uninstalled e-licenser from add/remove programs, restarted, DL’d and reinstalled e-licenser, ran the maintenance, plugged in usb, registered all through e-licenser, closed e-licenser, launched Cubase 10 Pro to find full functionality and no error.
Uninstall elicenser and restart computer. Go to program files x86, locate eLicenser folder and delete it. Use Ccleaner software, go to Registry tab and scan for issues, let it fix/delete them.
NOTE: I didnt use USB stick for this, I got my cubase download access code on paper, registered it on their site, downloaded and installed cubase, checked back on my website profile and saw “Activation status:Not yet activated” then I used https://www.steinberg.net/en/company/technologies/elicenser.html to download eLicenser and then put the activation code(which I got on the page where I submitted the download access code) in the eLicenser software to complete license registration.
What is going on with this issue? I have it too and have not been able to fix it.
I have not been able to use Cubase for 6 months now and started using Mixbus.
Why does Steinberg sell software that you can’t use? Why don’t they fix this?