Debug Error

I recently created a separate hardware profile for better performance for audio production. I followed the following guide: (edited services etc.)

When I try to run Wavelab from my audio hardware profile I get the following error:

AppName: wavelab studio-app.exe AppVer: ModName: synsoacc.dll
ModVer: Offset: 00018c4c

When I run it from the regular profile it starts up normally.

What should I check or restore to get Wavelab working in my audio production profile. Note: Cubase has a similar issue, but I did not yet copy the error.

The error message is related to the copy protection of WaveLab 6. Please install the latest eLicenser Control Center:

I’ve just installed Wavelab 6 (updated to 6.10.340) on a new PC and am getting something similar to MErgz when I try to start it. (Not a profile issue as such - only one profile on machine)

Unhandled exception at 0x0185a130 in WaveLab-app.exe: 0xC0000005: Access violation.

I’ve tried updating the eLicenser Control Center as advised but the problem remains.
Are there any other obvious things to try or should I just raise a support ticket?

Thanks, Ian.