does anybody else feel that steinberg put lots of emphasis on encouraging new customers to buy, such as crossgrading, percentages of bundles (halion and cubase) , buy this get that free, update from cubase artist for and extra £100 i’ve also become frustrated with the fact that i’ve bought cubase 4,5 and 6 yet if id have missed out on 5 it would have cost me the same price to upgrade from 4 to 6.
i feel that as a loyal customer i get nothing, just bend over and take it like a bitch, loyalty counts for nothing with steinberg.
the final straw came for me when yesterday i asked for an extension to evaluate the yamaha vintage bundle, i did get the demo’s for pc and mac as im trying to evaluate which operating system is the most stable and gives me the best performance but due to a death in the family my head really wasn’t in to producing so i’ve hardly touched them, i was flatly refused after the member of staff looked in to it for me and even patronisingly wished a “merry xmas and a happy new year” at the end of a very curt message.
i buy all my software and get lots of free updates off the manufacturers and not just bug fixes, i feel rewarded for supporting their products, powercore have gladly reset my demo’s and so have uad i could name several more but steinberg flatly refuse, how narrow minded is it of a company to deny an extension even of a fortnight especially after the cash they’ve had out of me over the years, in fact im absolutly disgusted.
it’s a good programme but there’s lots of others and im going to seriously investigate other daws now paying particular attention to customer loyalty and the support you receive