Dissapeared licences

Hi steinberg team,

About two weeks ago i bought an audio interface which came with a download code for cubase le 12. So i activated my codes, dowloaded the steinberg download manager and started my software and it said i did not have a license? So i went to check at my steinberg and my codes were also gone there (when i activated them they were there). I submitted a ticket to support but have yet to get an answer. Is there someone who can help me?