Does anyone know how to contact Steinberg Customer Support via email?

Does anyone know how to contact Steinberg customer support via email? It is so hard to find a contact email! I need to access my account that I have upgraded to Cubase 11 with as every time I try to log in, it comes up with ‘account doesn’t exist’ and it very much does, I just made a purchase with it.

Refer to the email receipt for your purchase to see whom you should actually contact, and note that the Steinberg shop, run by Asknet, has a separate login from your MySteinberg account.

I need access to the My Steinberg account, I need to use the download manager. I’m not sure if this has anything to do with asknet but I’ll try anyway and let you know!

Have you created a MySteinberg account already? (as opposed to asknet.net)