I downloaded the Dorico 3 trial from the Steinberg website a few days ago. When I opened the Dorico Download Assistant, I saw 3.5 was available so I downloaded that. After opening Dorico for the first time, I entered the emailed activation code and clicked “begin trial”. So far, so good. But now, Dorico is stuck in an activation loop. The program never actually opened. When I try to re-enter the original activation code, it doesn’t work as it’s “already registered”.
On My Steinberg, no products are associated with the e-licensers.
Reactivating the license on My Steinberg isn’t an option (doesn’t show up).
Running maintenance in the e-licenser control center didn’t help.
Re-installing the E-Licenser Control Center didn’t help.
E-Licenser Control Center version is 22.214.171.1241
Could it be that the activation code was for Dorico 3, I tried it in 3.5, and now it doesn’t work for either? Do I need a fresh activation code, or one specifically for 3.5? The Steinberg website isn’t showing any Dorico trials anymore (as of May 21, 2020); so starting anew isn’t an option.
I’m using macOS High Sierra.