Dorico 4.3 crashes with more than one project file open

Dorico
,
1

Whenever I have more than one Dorico project file open and I try to save either project file, Dorico crashes. Thanks so much!

MacOS Ventura (did not happen with Monterrey from which I upgraded this past week)

2

My experience too.
Windows 10, 16GB RAM

3

Please do Help > Create Diagnostic Report and attach the resulting zip file here so we can take a look.

4

Dorico Diagnostics.zip (732.1 KB)

Thanks so much!

5

There are no crash reports in your diagnostic reports, Jeff. Are you sure that Dorico is crashing, i.e. the application disappears and a moment or two later you get a popup from macOS telling you that Dorico has unexpectedly quit? Or is it that the application continues to run but it appears to hang, with the spinning beach ball?

6

You’re right, Daniel: I’m getting the spinning beach-ball, but no crashes. No MacOS crash report is generated.

7

Hi @jeffrags, could you please check the version number of

/Library/Application Support/Steinberg/MediaBay/SteinbergMediaBayServer.app

Does it say 1.0.20?

8

It would be interesting to know the answer to Ulf’s question.

Furthermore I suggest that the next time you run into this hang, you create a spindump using Activity Monitor, then zip up and attach the resulting file here. Here is information about how to create a spindump:

9

1.0.21.1106, © Steinberg Media Technologies 2022

10

Thanks, that version is to be expected and fine.

I also installed Ventura on my M1MacMini and it works as expected.

What if you open a Terminal window (/Applications/Utilities and type the command
ls -a /Users/[your user name]/Library/Logs/DiagnosticReports/

Are there no files with Dorico or VSTAudioEngine in the name?
If there are, please zip them up and send to me. Thanks

11

When I tried to upload sysdiagnose_2023.07.04_11-56-19-0500_macOS_Macmini9-1_22F66.tar.gz it was greyed out. The upload UI worked, but in the progress column, I got a circle that was stuck.

12

Then please send to u dot stoermer at steinberg dot de instead. Thanks

13

Thanks for the data, jeffrag, unfortunately they don’t contain any crash or hang files in regards to your issue.
Can we maybe have a remote screen sharing session via Zoom?

14

Not this week, but soon - yes. Thanks so much!