Installed Dorico 4 SE and was able to run it. Then purchased and installed Dorico 4 Pro and it installs fine, but when I try to run it, it opens as Dorico 4 SE. My account shows Dorico 4 Pro as “not used on any computers”. Dorico 4 SE shows “used on 1 computer”. How do I get Dorico 4 Pro to be used on this computer?
I would try the following:
- launch SAM
- Sign Out in SAM
- quit SAM, and also Dorico, if you’re running it
- wait 10 seconds (to allow background processes to quit)
- relaunch SAM
- Sign In again
This should clear the existing Dorico SE licence from your computer and allow Dorico Pro to run.
Another thing to try is to use Steinberg Activation Manager to deactivate Dorico SE on that computer and activate Dorico Pro before starting Dorico.
Thanks. I just had to run SAM and click activate Dorico Pro.