Dorico 5 no playback templates showing

[issac060708]

Hello, I installed Dorico 5 multiple times along with the sound libraries but no playback template shows in the menu. Playback works.
Dorico Diagnostics.zip (1.8 MB)

[dspreadbury]

Welcome to the forum! I’m sorry that you’re having problems with playback.

It looks like you’re missing quite a bit of the HALion Sonic Selection content. Could you please try reinstalling that component via Steinberg Download Assistant?

[issac060708]

Ive tried removing and reinstalling sonic selection multiole times through the download assistant and it keeps giving me the same problem, is there another way I can download the misisng files?

[dspreadbury]

I suspect the files themselves may be installed, but they cannot be read. Ulf was working through a similar problem with another user in this thread: you could try following the same advice.

Newly-installed Dorico 4 playback not working

Hi, I’ve successfully installed Dorico 4 on my new Windows 11 computer, using the appropriate way (I think…), i.e. using the Steinberg Download Assistant and Activation Manager. After installation, the program starts OK, but when I open one of the demo files, I get error messages about uninstalled sound files (see below). I’ve tried a full de/reinstall, with the same results, and after that I also tried a “Install again” for the Halion Sonic 7.1.0. The same occurs if I try to open one of my ol…

[JustusR]

@dspreadbury

I suspect the files themselves may be installed, but they cannot be read. Ulf was working through a similar problem with another user in this thread: you could try following the same advice

Hi. I think Daniel is referring to me I also recently had problems with the sound files, although the symptoms aren’t exactly matching yours.

What resolved it for me was as follows:

1. Deinstall Dorico, including everything related to it (make sure you save all the bits you need to save first!)
2. After de-installing, explicitly remove the following folders (using admin privilege if necessary):
   a) YourUserName/AppData/Roaming/Steinberg (note that AppData is a hidden folder, so you might need to change a folder setting to see it)
   b) C:/ProgramData/Steinberg
   c) Any other Steinberg folders you can find ( I can’t remember whether there were any)
   After cleaning things up, try re-installing Dorico. In my case, it sorted out a file-security setting (of which I still don’t know where it came from in the first place).

Good luck!