Dorico 6 crashes immediately when clicking the Print tab (Mac)

Dorico
1

Hi all,

Dorico 6 crashes the instant I click the Print tab — before any dialog, layout preparation, or print options appear. The same happens with Cmd+P.

Details:

  • OS: macOS Tahoe 26.3
  • Dorico version: 6.2.10.6140
  • Mac: Macbook Pro 2021 (M1 Chip)
  • Crash is universal — happens with new, empty projects as well as existing ones
  • Crash is immediate — no “Preparing Layouts” stage, no missing font dialog, nothing
  • Reinstalling Dorico did not fix it (it worked for a couple of days after the reinstall, then returned)
  • Deleting the contents of ~/Library/Application Support/Steinberg/Dorico 6 and relaunching (to force a fresh preferences rebuild) did not fix it

I’ve attached a Diagnostic Report generated immediately after a crash.

Any help appreciated — printing/exporting is completely inaccessible for me at the moment.

Dorico Diagnostics.zip (2.1 MB)

2

Welcome to the forum. There have been a couple of other posts about similar problems, but I’m not sure that anything specific has been discovered.

What printer do you have, and is it on when this happens?

3

I’ve got the Brother MFC-J5730DW, and no it’s not on. Also, I tried turning off my wifi in case any weirdness was happening with a network or printer issue, but no luck

4

Any difference if the printer is connected and on?

5

…and the often neglected “have you rebooted your computer?” Communication with devices can often be resolved when the system is re-initialized. :wink:
— Jim

6

Unfortunately, there are no crash logs in your diagnostics, Ben. Could you please try updating to Dorico 6.2.20 to see if that makes any difference?