In the last hour alone, Dorico 6 Pro has crashed on me at least three times. I don’t know what’s going on. I tried uploading the diagnostic files but it’s too big. I finally emailed the diagnostic file to Daniel.
I’ve restarted my PC twice now but it keeps happening. I should mention I only just recently upgraded to the latest (about a week ago).
2025-11-23
7:11 PM (US EST): Downloaded latest SSL 2+ driver (was v56, now v58)
7:11 PM (US EST): Reset audio cache to factory
7:13 PM (US EST): Opening Dorico 6 Pro to try again
7:16 PM (US EST): Closed Dorico so I can install firmware update for SSL 2+
7:22 PM (US EST): Installed latest firmware update for SSL 2+
7:27 PM (US EST): Going to try and use playback… (fingers crossed)
7:48 PM (US EST): Haven’t tried using playback yet… still checking various things that could be wrong. Ran sfc /scannow at DOS prompt and it did find and repaired corrupted fiels.
7:54 PM (US EST): Hunted down the CBS log file that sfc creates and found these; I’m not clear as to whether any of these are audio drivers:
DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2025-11-23 19:48:34, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2025-11-23 19:48:34, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthHfEnum.sys
2025-11-23 19:48:34, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthHfEnum.sys
2025-11-23 19:48:34, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\bthmodem.sys
2025-11-23 19:48:34, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\bthmodem.sys
Okay, checked Gemini and it said these are just Bluetooth drivers.
Well, “knock on wood”, but after 7 minutes of playback time, no crash yet. I want to leave this ticket open for 3 days before we call it resolved. But, at least tenatively, it appears the updated drivers/firmware solved my issue, along with possibly resetting the audio cache.
Well, it lasted for about an hour and ten minutes and then all of a sudden I heard what sounded like a system sound and then the audio engine just unloaded out of the blue!!!
As I wrote earlier, Daniel forwarded me your diagnostics already.
And I also wrote:
It looks like it has to do with Opus. What if you remove Opus from that project (and instead use a HALion Sonic instance? Does it still crash?
Some very strange things happened last night besides crashing. I’m wondering if Opus in the background was updating their libraries because all of a sudden.I looked and the audio engine was taking half the amount of memory it was previously, but I could still use playback.
I’ll check tonight if things have stabilized because maybe they’ve finished pushing their updates.It just seems rather odd that they would push updates without letting people know, or when I updated their player several days ago, maybe that kicked off some events that they failed to tell us about?
Okay, so I think the bottom line is that EastWest updated their Opus player. I incorrectly thought they were just updating the interface; I believe what they did was push a new version of their samples, which is about 2 TB of data and can take a couple of days depending on network bandwidth etc.
That’s the only reason I can see that the audio engine kept stopping.
David, I did try to clear engine data/cache but it kept crashing a few times more. You may have a larger network bandwidth… do you have fiber? If so, that’s why your interruption may have been more of a blip on the radar than what I experienced.
Tonight is the first time I’ve had a chance to work in Dorico since I posted, but all is well now.
Thanks to Ulf for his expert assistance to get me back up and running!
