I’m currently unable to open Dorico 5. I get this message: “Dorico cannot connect to the audio engine. The application will now quit” I had recently upgraded from Dorico SE to Dorico Elements 5.

Hi, thanks for the data. They show that the audio engine is crashing because you have a somewhat ancient HALion Sonic installation. You have version 2 whereas version 7 is the current one. So please install HALion Sonic 7 either via the Steinberg Download Assistant or via this link.

Thank you! I installed HALion Sonic 7 and updated some other things but am still getting the same message “cannot connect to audio engine”.

Can you provide a new set of diagnostics so we can see what, if anything, has changed?

Hi, could you please send another diagnostic report, please? Also, while starting up Dorico, do you see in the Activity Monitor a process called VST Audio Engine? Does it go away at some stage? Furthermore, do you see the process vstscannermaster for quite a while during start up and also vstsca…

DoricoDiagnosticsReport.zip (357.7 KB) Here’s the diagnostics report. I’m not sure what you mean by the activity monitor, is that the text that goes flashing by at the bottom while Dorico is loading?

Activity Monitor User Guide for Mac Learn how to use Activity Monitor on your Mac to view information about how apps are using the processor, disks, memory, network, and more.

Thanks for the new data. According to the crash dumps the old HALion Sonic SE is still around. Please go to /Library/Application Support/Steinberg/Components and delete the package HALion Sonic SE.vst3

[image] Ulf: HALion Sonic SE.vst3 I’m sorry, where do I input /Library/Application Support/Steinberg/Components ? The Steinberg Library Manager? I’m not sure where to find the old HALion Sonic SE. I don’t see it in the library manager.

[MacPathway] In the Finder, navigate to the “Go” tab and then navigate the dropdown to the ‘Go to Folder…’ section. That will open a window in which you can type the location that Ulf gave you. Once you’ve done that another window will open showing the components in that directory.

Dorico cannot connect to the audio engine

Dorico

Derrek June 4, 2024, 12:30pm 11

Dorico Pro 5 - Cannot Connect to the Audio Engine