Have latest update to Dorico 5. Using Win 11, and downloaded a MS update last night.
Dorico now crashes at the “Initializing UI” stage of the startup. Reinstalled Dorico, but no cigar. Can’t get a crash report from inside Dorico, as don’t get that far.
From web, looks like it might be somewhere in the Steinberg folder (see attached)
Any help much appreciated!
John
Could you zip up the contents of the “Dorico 5” folder that you can see in that directory listing (%appdata%\Steinberg\Dorico 5) and post it here?
Here ya go. Thanks much for taking a look!
John
Steinberg MediaBay Server.zip (2.3 MB)
I’m afraid that’s the wrong directory - I think that’s AppData\Local\Steinberg, and you want AppData\Roaming\Steinberg. You should just be able to type %appdata%\Steinberg\Dorico 5 into Explorer.
And also please have a look at
%USERPROFILE%\Documents\Steinberg\CrashDumps
and zip up everything you can find there and post here. Thanks
Hi Richard,
I think it’s the right directory. The fold name is the one the Zip app gave it.
Ulf-- There’s nothing in this directory: %USERPROFILE%\Documents
Thanks,
JC
I’m afraid it isn’t - the files in your zipfile are the ones I would expect to find in your Local profile rather than your Roaming profile (Dorico saves data into both). The “Dorico 5” directory in the screenshot from your very first post is the one we need to see.
As to the CrashDumps folder that Ulf mentions, that may be in the Local profile, as %localappdata%\CrashDumps.
Thanks Richard. Sorry about that.
I think I found the correct Dorico 5 folder, Zipped it, but still too big (over 4 MB). Is there anything specific I might send you in it?
I didn’t see anything you suggested in the Local folder.
John
You can use upload it to Google Drive or OneDrive and post a link here, or use a service like WeTransfer to send it to me at r dot lanyon at steinberg dot de.
Now THAT’S a good idea! Will do.
Thanx
Here ya go:
https://drive.google.com/file/d/1Xajm-M–w1paFGZrNchMXZpWag2fJggX/view?usp=sharing
Thank You
Right, I think it’s getting stuck trying to start up the audio engine. As you say this started when you updated your operating system, my guess is that something to do with your soundcard driver has changed. @Ulf is the expert on the audio engine, but maybe something simple to try would be to delete the C:\Users\jcleg\AppData\Roaming\Steinberg\Dorico 5 AudioEngine_64 directory. If that doesn’t work you could possibly also delete (or maybe just rename) C:\Users\jcleg\AppData\Roaming\Steinberg\Dorico 5\preferences.xml - this will reset your preferences, including your choice of audio device.
Thanks Richard,
By AudioEngine 64 “directory”, do you mean “folder”, and to delete the whole folder?
I deleted the Dorico 5 preferences, but still no luck.
In the past when it’s hung, I’ve seen “audio engine” something-or-other on the screen. Now when hangs, it says “Initializing UI”, UI I’m understanding meaning User Interface.
Thanks again for all the help.
John
Yes, that’s right, directory=folder. Just delete that whole folder.
“Initializing UI” is the last line in the log, but I think that means it’s hanging while trying to do the next step, which is to start up the audio engine.
Hi @John_Chester , if you go to %localappdata% is there no subfolder called Crashes or CrashDumps.
I don’t know, are you familiar with the registry editor? If so, would you mind adding following key and values:
Key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps
Name: DumpFolder
Type: REG_EXPAND_SZ
Value: %LOCALAPPDATA%\CrashDumps
Name: DumpCount
Type: REG_DWORD
Value: 10
Name: DumpType
Type: REG_DWORD
Value: 0x1
On the next crash have a look at %LOCALAPPDATA%\CrashDumps . Zip up what you find there and send me please. Thanks
Richard & Ulf,
Found the issue. Driver problem, stopping audio from loading. Audio on external hard drive, and no more driver support.
Thanks for all your help! Nothing more you guys can do. Appreciate all the effort and suggestions, though!!
John
Afterthought. I keep the audio on an external hard driver, as no room on laptop. No longer a working driver for that HD, as I say. I can access it, but apparently Dorico can’t.
I wonder if Dorico will work if I move the audio folders to Onedrive or Dropbox, or the like? If so, can I just copy the folders, and tell Dorico where to look?
Still, might be pretty slow— don’t know.
Thanks again,
John
Hi John, I have not tried putting sound files on e.g. OneDrive shares, but I’d expect the folllowing:
But you can try it out yourself. The only advice I give is, don’t move any files by hand around. For moving of Steinberg sound libraries always you the Steinberg Library Manager which gets installed along with Dorico. On the right side of each installed library is a move button. Click on that and then choose the new location.
Ulf,
Thanks for the detailed response and tip on file moving.
I’m probably gonna get a new external drive, maybe an SSD. Will make sure it can take the driver: wdcsam64.sys
Will probably just end up getting a new laptop, and maybe the external drive, too.
Thanks to both of you guys for the help! Great tip on the file moving. Easy mistake for the Luddite to make.
John
Woops. Late afterthought.
Occurs to me that I’d been able to use Dorico WITHOUT the external drive, so the sound files couldn’t have been kept exclusively there. There is a 10GB Halion file on the external, but that and much more are on my internal HD.
So Dorico must have been looking first at the external, but getting samples from the internal?
I can get Dorico to function if I install the offending driver, but again, the samples are on the internal, so that driver shouldn’t be necessary, should it? It’s a Western Digital driver for their device, the external drive.
So wondering if maybe Dorico can be directed to find the files on the internal drive. Seems like it’s gettng mislead at some point. The problem is opening Dorico up in order to speak with it.
Attaching a couple of screenshots that I think show the samples are on the internal drive.
Sorry about all this!
John
