Dorico does not startup

Dorico
1

I wanted to give Dorico a try on my Mac (Sonoma), after working for years with Musescore. I installed it but on starting up it hangs ons “Audio engine process died.”
I restarted my Mac, reinstalled Dorico but nothing helps.
It seems like I’m not the only one, but I do not find a clear solution.

2

Hi @edel.maex , sorry to hear about that.
Please run the attached shell script, which will create a zip file on your desktop.
Please post that one here.
From the contained data we can hopefully tell why the audio engine stalls or crashes at startup.

CreateDoricoDiagnosticsReport.sh.zip (510 Bytes)

3

How do I run it?
I’m not a geek

4

I got help from a real geek

Dorico5DiagnosticsReport.zip (96.5 KB)

5

It might be that there’s a shared component installed on your computer that’s causing the audio engine to crash on initialisation.

You might need some help from your tame real geek to do this, but using the Finder on your Mac, go to this location:

/Library/Application Support/Steinberg/Components

(The easy way to do this is to select the Finder in the Dock, then in the menu bar choose Go > Go to Folder and in the window that appears, paste in the above line, including the initial forward slash, and hit Return.)

Try temporarily moving all the files you find in that location somewhere else, e.g. to a temporary folder on your desktop, and then try running Dorico again. Hopefully it will start up.

6

oké
it opened
Thanks

7

Hi @edel.maex ,
so it is starting up now, that’s good news.
But we still have to find out which component is causing the problem.
You can easily find out by doing following recipe:

  1. Stop Dorico and put back one of the components you moved out.
  2. Start Dorico and see how it behaves
  3. If again it starts up, fine, continue at 1. for the next round of iteration.
    if Dorico gets stuck again, well, then you found the culprit, namely it’s the last one you dropped in.

I presume that it is either an old eucon or GrooveAgent bundle, but let’s see…

8

The culprit is Groove Agent SE.vst3

9

Well done. Then put everything else back into place and just throw away Groove Agent SE. If you think you ever need it as playback instrument, then get the most recent version via the download assistant. The latest version of Groove Agent does work well in Dorico.

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10

Thanks