I’m sorry to hear about your student’s travails, Joshua. Ideally we need to collect the crash logs of the audio engine as well as any Dorico crash logs.
Please download this zip archive:
CreateDoricoDiagnosticsReport.sh.zip (1.1 KB)
It contains a single shell script, with extension .sh. To run this shell script, unzip the archive, and drag the .sh file to the desktop.
Now run the Terminal application, which you can find via Spotlight. This will bring up a command line window. Type the following:
cd ~/Desktop
and hit Return. This will change the current directory in the Terminal to the desktop folder where you dragged the shell script. Now type:
chmod +x Create
and hit Tab, and the Terminal should fill in the rest of the path for you, so that it now says:
chmod +x CreateDoricoDiagnosticsReport.sh
so hit Return. This command makes the shell script executable, so we can run it. Now type:
./Create
(that’s a full stop or period, followed by a slash, followed by the word Create), and again hit Tab so the Terminal completes the command for you. It should now say:
./CreateDoricoDiagnosticsReport.sh
on the command line, so hit Return. Now you should find that a zip file called DoricoDiagnosticsReport.zip is created on the desktop. Attach that to a reply here, and we should be able to figure out what’s up very quickly.