Dorico player, exclamation marks

i need help. I downloaded all the necessary files, and when it comes to the player nothing is sounding. I change between different playing templates… all the sounds are already downloaded and everytime exclamation marks appear. and nothing is sounding. everything appears like this: !! Halion Sonic!! and that with all the vsts and sounds except the “doricos Beep”
Screenshot 2024-04-15 at 4.26.09 PM

Please choose from the Dorico main menu Help > Create Diagnostic Report and post the corresponding zip file here. Thanks
The exclamation marks mean that Dorico can’t load or find HALion Sonic 7. The diagnostics will tell me what plug-ins and stuff Dorico does recognize.

Dorico (470.1 KB)

Thanks for the data.
You have only the old HALion Sonic SE 3.5 installed, but version 5 of Dorico is looking for HALion Sonic 7.0.20.
Please run the Steinberg Download Assistant and go to the Dorico area. There you find the Dorico installer for the actual application, as well as several other (recommended) packages. The first additional, recommended package is that of HALion Sonic 7.0.20, what does the button on the right say? Install or Install Again?
No matter what, click on it to install or reinstall it. And report back how things went in the end. Thanks

I have the same problem with my Spitfire BBC Core Plugin… I have no problem using it with my DAWs but with Dorico not working, the exclamation marks appear too… I already downloaded the templates from the Spitfire place… But I have the same problem… I checked up on Spitfires platform and the downloads a correct

Oh, I’ve checked again your diagnostics and now I see that you have many many VST3 plug-ins being blacklisted, for reasons I don’t know, yet.
Also HALion Sonic SE, HALion Sonic and BBC Symphony Orchestra are on the blacklist.
Please navigate to MackintoshHD/Users/yourname/Library/Preferences/Dorico 5 AudioEngine and delete the folder Dorico 5 AudioEngine VST3 Cache
After that, start Dorico, which now rescans every VST3 plug-in again. Please send a new diagnostics report then. Thanks

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Now it works. Thanks!

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