Dorico Pro 5 - Cannot Connect to the Audio Engine

Dorico
22

Also check for the old Halion Sonic SE version under
/Library/Application Support/Steinberg/Components
If it’s there, delete it.

23

@Ulf and @PaulWalmsley - I don’t have Application Support/Steinberg/Components as an option. /Library/Application is as far as it goes for me with nothing else relevant in the Application section

:Library:Applications
:Library:Applications1920×1200 171 KB

24

The path we are talking about is a normally hidden path. Therefore, when your are in Finder choose from the menu Go > To Folder and there paste our previously mentioned path

25

That worked!! :smiley:
So … Finder > Menu: Go > “Go to Folder” at the bottom of the dropdown menu (or Shift Cmd G) > Paste “Library/Application Support/Steinberg/Components” into the search bar > Select “HALion Sonic SE” items > Trash

Thank you all so much for your time and especially your patience! I can’t thank you enough.

1 Like
26

Glad to hear that. You are more than welcome.

27

But that suggestion does not work - can’t locate any file like you mention. I have tried restarting, reinstalling, uninstalling and reinstalling - all to no avail. When I try to launch Dorico 5 Pro, it hangs and says “Dorico cannot connect to the audio engine. The application will now quit”.

28

When I go to folder and put in “Library/Application Support/Steinberg/Components” nothing happens.

29

I give up. No one helps (or none of the suggestions can be followed). I just uninstalled Dorico and anything to do with Steinberg. I will try to get a refund and just use Finale.

30

@atssb - I hope I can help!

  1. Open Finder.
  2. At the top of the screen where it list "File || Edit || View || Go || Window || Help, select Go
  3. A dropdown menu will appear, go to the bottom of that menu and select “Go to Folder”
  4. copy and paste /Library/Application Support/Steinberg/Components
  5. You will hopefully see HALion Sonic SE or something close to that naming. Take that and send it to the Trash.
  6. I also went and saw another file outside of the Components section that said HALion Sonic SE and Trash-ed it as well.
  7. Empty Trash.
  8. Dorico then loaded for me.

I really do hope this helps!

31

Just to clarify something. @Ulf wrote that HALion Sonic SE is located in /Library/Application Support/Steinberg/Components (with the slash at the beginning).

However, in the step 4 you are pasting Library/Application Support/Steinberg/Components (without the leading slash). Path’s that don’t start with slash are relative. So the path you pasted will be the same as Ulf’s only if you are currently in the root directory (Macintosh HD or whatever your disk is named). However, if you opened your Finder window inside the user’s home directory, the path without slash will take you to user’s ~/Library/Application Support/Application Support/Steinberg/Components directory (if it exists) which is not the same one as Ulf wrote. That may be the reason why your instructions don’t work for some users.

So in the step number 4 you should paste /Library/Application Support/Steinberg/Components.

2 Likes
32

Gotcha! Slight oversight on my part. You are correct.

33

I did a complete uninstall of everything I could find that related to Dorico and Steinberg and HALion Sonic. Then reinstalled Dorico using the Steinberg Download Assistant … and it finally worked! Thanks to all who tried to help.

2 Likes