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I’ve got the same issue. A little annoying; haven’t been motivated to contact anyone about it, but as long as we’re here… 
It’d be great to get rid of the redundant version.
Thanks,
Chewy
Submit a Support Ticket to Steinberg Support, they will clean it up.
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It is not able to submit ticket…
My problem is that I bought an upgrade for Halion7 (wrong choice) for the second time (twice) . I think that is the problem.
Στις Παρ 26 Ιουλ 2024 στις 3:04 μ.μ., ο/η ASM via Steinberg Forums <notifications@steinberg.discoursemail.com> έγραψε:
You have apparently acquired your license outside of a country directly supported by Steinberg (Austria/Belgium/Denmark/Finland/France/Germany/Ireland/Italy/Luxembourg/Netherlands/Norway/Portugal/Spain/Sweden/Switzerland/United Kingdom).
You should therefore try to contact your local dealer and clarify whether you can cancel the purchase of the unnecessary license.
No. I bought it online:
and i can’t contact any dealer to cancel the purchase for this license.
Στις Παρ 26 Ιουλ 2024 στις 6:36 μ.μ., ο/η ASM via Steinberg Forums <notifications@steinberg.discoursemail.com> έγραψε:
If you purchased this from the Steinberg Shop, please contact the Steinberg Shop Support for a refund:
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I’m pretty sure the issue is just one of removing the redundant version from the Activation Manager. That’s the situation in my case, anyway! Have seen these issues handled here in the forum more than once, back when code snafus were happening. In fact, somebody at Steinberg (and it was so long ago not that I can’t remember whom) fixed the same sort of problem for me here once before.
Clearly it’s not the end of the world, but… if the redundant (in my case, Trial Version) Halion could be excised, it’d be one less thing to be OCD about.
Chewy
Steinberg cancel the second entry and refunded . I have got the same with trial version.
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where and now did you contact them? I can’t submit a ticket and can’t get them by phone…
this mail doesn’t work…
Do you want to ask for a refund? In that case the Online Shop Support is where you need to look for.
No, I just clicked by mistake a voucher for grace period for Halion 7, although I already have it activated. I didn’t payed for that second licence. I just want it to remove from my Activation manager, because anytime I open Cubase it warns me for failed licence. My regular licence is normally activated
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I have exactly the same situation. Just haven’t bothered to get a support ticket for it.
Chewy
Problem is that I can’t get support ticket. When I get to that point it doesn’t offer me to create support ticket. Just to see if there is one or not.
This is a rare but known issue, sorry for the inconvinience:
At the end of the article, if all this fails, it is recommended to contact support.
Please read the following carefully:
If you are unable to open a support ticket. ONLY! if you can NOT open a support ticket, the regular way, send me a pm with your mysteinberg account email address and I will forward it to support.
If you already have an open ticket and you think sending me a pm will accelerate this, it will not happen and you get bad karma