Download Access Code doesn't word (code from Donner hardware)

Dear support,
I’ve bought Donner Arena2000 and it has the Code to get DAWs.
and i follow the step from this the donner website
I tried that but it doesn’t work - it shows the following message

Download Access Code is Invalid. Please check the code you entered and try again.

Could you help me

Thank you
Kittinan

Welcome to the forum.

Fyi, this is a user forum, not the Steinberg support.

Are you sure your device has a code for Cubase 13 PRO? The code you are showing is definitely no download access code for Cubase.

the code for LE

The screenshot says “Melodics Promo Code”, so it’s probably not for Cubase but for Melodics.
If your new hardware also comes with a Cubase LE license code, it must be listed somewhere else.

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