Download Assistant can’t launch the eLicenser

Cubase
,
1

I get an error after activating the upgrade from 10.5 to 11 that the eLicenser cannot be launched. Even if I launch it myself it still gives an error. I cannot download the upgrade at all

2

Hi,

What kind of error, what message do you see?

Are you on Mac or Windows? If you are on Windows, try to start it as administrator, please.

3

The message says
“The elicenser cannot be launched. Please download the latest version and try again”

I’m on windows and have launched as administrator

4

Hi,

Make sure you have the latest eLCC version installed, please.

Also make sure your Windows 10 are up to date.

5

Hi, both are indeed up to date.

6

Can you describe step by step the procedure you followed to upgrade please?

7

I updated the download assistant, upgraded elicenser, launched the download assistant and entered in the activation code. After that I get the cannot launch elicenser message

8

I asked because the procedure i followed was:

  1. entered the activation code I’ve got with the purchase in the updated download assistant
  2. copied the new generated code but I didn’t click on activate
  3. launched the elicenser and entered the new code
    Did you click on “activate” below the generated new code?