Download Assistant is missing

jenialen44 · July 23, 2021, 12:34pm

Hi Fam
Downloaded cubase 11 - Delted the steinberg folder in C(Wanted to install it on D fullishly)
Currently this is my install error:

Summary

java.security.PrivilegedActionException: java.io.IOException: Cannot run program “cmd” (in directory “C:\Program Files\Steinberg\Install Assistant”): CreateProcess error=267, The directory name is invalid
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.javafx.tk.quantum.GlassViewEventHandler.lambda$handleMouseEvent$2(GlassViewEventHandler.java:432)
at com.sun.javafx.tk.quantum.QuantumToolkit.runWithoutRenderLock(QuantumToolkit.java:389)
at com.sun.javafx.tk.quantum.GlassViewEventHandler.handleMouseEvent(GlassViewEventHandler.java:431)
at com.sun.glass.ui.View.handleMouseEvent(View.java:555)
at com.sun.glass.ui.View.notifyMouse(View.java:937)
at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at com.sun.glass.ui.win.WinApplication.lambda$null$3(WinApplication.java:177)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.IOException: Cannot run program “cmd” (in directory “C:\Program Files\Steinberg\Install Assistant”): CreateProcess error=267, The directory name is invalid
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
at net.steinberg.elicenser.download.install.WindowsInstallHelperAccess.startIfNeeded(WindowsInstallHelperAccess.kt:87)
at net.steinberg.elicenser.download.download.aria2.DownloadServiceAria2.start(DownloadServiceAria2.kt:140)
at net.steinberg.elicenser.download.download.DownloadService$DefaultImpls.start$default(DownloadService.kt:34)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionStartDownload(DownloadChoiceController.kt:278)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionButton(DownloadChoiceController.kt:148)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionButton$default(DownloadChoiceController.kt:138)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceView$root$1$4$$special$$inlined$apply$lambda$5.invoke(DownloadChoiceView.kt:132)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceView$root$1$4$$special$$inlined$apply$lambda$5.invoke(DownloadChoiceView.kt:28)
at tornadofx.ControlsKt$action$2.handle(Controls.kt:437)
at tornadofx.ControlsKt$action$2.handle(Controls.kt)
at com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:86)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:49)
at javafx.event.Event.fireEvent(Event.java:198)
at javafx.scene.Node.fireEvent(Node.java:8411)
at javafx.scene.control.SplitMenuButton.fire(SplitMenuButton.java:113)
at com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:182)
at com.sun.javafx.scene.control.behavior.MenuButtonBehaviorBase.mouseReleased(MenuButtonBehaviorBase.java:182)
at com.sun.javafx.scene.control.skin.MenuButtonSkinBase.lambda$new$1(MenuButtonSkinBase.java:83)
at com.sun.javafx.event.CompositeEventHandler$NormalEventHandlerRecord.handleBubblingEvent(CompositeEventHandler.java:218)
at com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:80)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:54)
at javafx.event.Event.fireEvent(Event.java:198)
at javafx.scene.Scene$MouseHandler.process(Scene.java:3757)
at javafx.scene.Scene$MouseHandler.access$1500(Scene.java:3485)
at javafx.scene.Scene.impl_processMouseEvent(Scene.java:1762)
at javafx.scene.Scene$ScenePeerListener.mouseEvent(Scene.java:2494)
at com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:394)
at com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:295)
… 9 more
Caused by: java.io.IOException: CreateProcess error=267, The directory name is invalid
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.(ProcessImpl.java:444)
at java.lang.ProcessImpl.start(ProcessImpl.java:139)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
… 65 more

Tried to reinstall the download assitent like 5 times , what may I do?

Love and muse for all of you

Martin.Jirsak · July 23, 2021, 12:45pm

Hi and welcome on the forum,

Try to download and install Steinberg Download Assistant again.

Btw, it’s not supported to install to other but system C drive. Of course, you can install the libraries to other drive.

jenialen44 · July 23, 2021, 9:56pm

Hi, It’s currently installed in C:programfiles and C:/programfiles 86

Martin.Jirsak · July 23, 2021, 11:14pm

Hi,

Program Files 86 is the folder for the 32-bit applications, or am I wrong? The latest 32-bit Cubase was Cubase 8.5 (if I’m not mistaken). Current Cubase shouldn’t be installed in this folder.

jenialen44 · July 24, 2021, 11:55am

I run it from the regular prorgramfiles folder - still same error

jenialen44 · July 24, 2021, 4:33pm

The download assistant thinks that everything is downloaded, but it isn’t - how may I remove that cashe?

Martin.Jirsak · July 25, 2021, 10:28am

Hi,

Can you see the installer in D:\Cubase?

jenialen44 · July 25, 2021, 10:47am

Nope, it’s not there.

Martin.Jirsak · July 25, 2021, 11:03am

Hi,

Does the Steinberg Download Assistant shows the “Install” button even after its restart?

jenialen44 · July 30, 2021, 6:35pm

Yes, Sorry for the delay.
Is there a way to download all cubase libaries in one click without the download assistant?

And how may I remove the cashe of the steinbrg installer for him to recognize to current situation?

Martin.Jirsak · July 30, 2021, 7:25pm

Hi,

I’m sorry, I’m not aware of a way, how to download any library without the Steinberg Download Assistant.

And I don’t know, how to delete the cache of it, sorry.

cetiner · October 7, 2022, 11:51am

Just create C:\Program Files\Steinberg\Install Assistant folder manually, try again, you will be good to go.