Download Assistant is missing

Hi Fam
Downloaded cubase 11 - Delted the steinberg folder in C(Wanted to install it on D fullishly)
Currently this is my install error:

Summary

java.security.PrivilegedActionException: java.io.IOException: Cannot run program “cmd” (in directory “C:\Program Files\Steinberg\Install Assistant”): CreateProcess error=267, The directory name is invalid
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.javafx.tk.quantum.GlassViewEventHandler.lambda$handleMouseEvent$2(GlassViewEventHandler.java:432)
at com.sun.javafx.tk.quantum.QuantumToolkit.runWithoutRenderLock(QuantumToolkit.java:389)
at com.sun.javafx.tk.quantum.GlassViewEventHandler.handleMouseEvent(GlassViewEventHandler.java:431)
at com.sun.glass.ui.View.handleMouseEvent(View.java:555)
at com.sun.glass.ui.View.notifyMouse(View.java:937)
at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at com.sun.glass.ui.win.WinApplication.lambda$null$3(WinApplication.java:177)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.IOException: Cannot run program “cmd” (in directory “C:\Program Files\Steinberg\Install Assistant”): CreateProcess error=267, The directory name is invalid
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
at net.steinberg.elicenser.download.install.WindowsInstallHelperAccess.startIfNeeded(WindowsInstallHelperAccess.kt:87)
at net.steinberg.elicenser.download.download.aria2.DownloadServiceAria2.start(DownloadServiceAria2.kt:140)
at net.steinberg.elicenser.download.download.DownloadService$DefaultImpls.start$default(DownloadService.kt:34)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionStartDownload(DownloadChoiceController.kt:278)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionButton(DownloadChoiceController.kt:148)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceController.handleActionButton$default(DownloadChoiceController.kt:138)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceView$root$1$4$$special$$inlined$apply$lambda$5.invoke(DownloadChoiceView.kt:132)
at net.steinberg.elicenser.download.gui.downloadchoice.DownloadChoiceView$root$1$4$$special$$inlined$apply$lambda$5.invoke(DownloadChoiceView.kt:28)
at tornadofx.ControlsKt$action$2.handle(Controls.kt:437)
at tornadofx.ControlsKt$action$2.handle(Controls.kt)
at com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:86)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:49)
at javafx.event.Event.fireEvent(Event.java:198)
at javafx.scene.Node.fireEvent(Node.java:8411)
at javafx.scene.control.SplitMenuButton.fire(SplitMenuButton.java:113)
at com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:182)
at com.sun.javafx.scene.control.behavior.MenuButtonBehaviorBase.mouseReleased(MenuButtonBehaviorBase.java:182)
at com.sun.javafx.scene.control.skin.MenuButtonSkinBase.lambda$new$1(MenuButtonSkinBase.java:83)
at com.sun.javafx.event.CompositeEventHandler$NormalEventHandlerRecord.handleBubblingEvent(CompositeEventHandler.java:218)
at com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:80)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238)
at com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:54)
at javafx.event.Event.fireEvent(Event.java:198)
at javafx.scene.Scene$MouseHandler.process(Scene.java:3757)
at javafx.scene.Scene$MouseHandler.access$1500(Scene.java:3485)
at javafx.scene.Scene.impl_processMouseEvent(Scene.java:1762)
at javafx.scene.Scene$ScenePeerListener.mouseEvent(Scene.java:2494)
at com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:394)
at com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:295)
… 9 more
Caused by: java.io.IOException: CreateProcess error=267, The directory name is invalid
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.(ProcessImpl.java:444)
at java.lang.ProcessImpl.start(ProcessImpl.java:139)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
… 65 more

Tried to reinstall the download assitent like 5 times , what may I do?

Love and muse for all of you

Hi and welcome on the forum,

Try to download and install Steinberg Download Assistant again.

Btw, it’s not supported to install to other but system C drive. Of course, you can install the libraries to other drive.

1 Like

Hi, It’s currently installed in C:programfiles and C:/programfiles 86

Hi,

Program Files 86 is the folder for the 32-bit applications, or am I wrong? The latest 32-bit Cubase was Cubase 8.5 (if I’m not mistaken). Current Cubase shouldn’t be installed in this folder.

I run it from the regular prorgramfiles folder - still same error

The download assistant thinks that everything is downloaded, but it isn’t - how may I remove that cashe?

Hi,

Can you see the installer in D:\Cubase?

Nope, it’s not there.

Hi,

Does the Steinberg Download Assistant shows the “Install” button even after its restart?

Yes, Sorry for the delay.
Is there a way to download all cubase libaries in one click without the download assistant?

And how may I remove the cashe of the steinbrg installer for him to recognize to current situation?

Hi,

I’m sorry, I’m not aware of a way, how to download any library without the Steinberg Download Assistant.

And I don’t know, how to delete the cache of it, sorry.