Download assistant JVM error

gengxin · October 14, 2021, 1:52am

When i run download assistant, it cause JVM error. My PC environment is WIN10 x64. Anyone can help me?

the installation log says: Constructor threw exception; nested exception is com.fasterxml.jackson.core.JsonParseException: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\r, \n, \t) is allowed between tokens

Gengxin

dspreadbury · October 14, 2021, 8:53am

Welcome to the forum, Gengxin. I’m sorry to hear you’re having problems with SDA. Could you please provide the following information so that I can pass on your report to our SDA team?

Exact SDA version
Screenshot of the actual error
SDA installation logs: C:\ProgramData\Steinberg\Download Assistant\Logs\
SDA application logs: C:\Users<USERNAME>\AppData\Local\Steinberg Download Assistant\logs
Whether antivirus software is installed and which exactly
Any other known firewall, apps or network configuration that might interfere with other applications or network?

Thanks!

gengxin · October 17, 2021, 1:30am

The strange thing is a file named C:\Users[myname]\AppData\Local\Steinberg Download Assistant\SDA_downloads.json. File is 9434 long, and every byte of the file is zero.
After i delete everything in folder C:\Users[myname]\AppData\Local\Steinberg Download Assistant, I can run download assistant now. This SDA_download.json may cause the error.!