I have overall bad user experience with the Download Assistant and I am very unhappy with it.
Instead of complaining I made a list of points that hopefully someone will consider to improve the utility and make users life a bit easier.
I am indicating the problem and the expected behavior
The Steinberg Download Assistant is supposed to assist you downloading your products.
- all the products are in the same place
The Assistant doesn’t really know the products you own even if asks you to access your account and being authorized online
-> The tool should tell you your licensed products and have a display mode to tell them apart (ex. bold?)
There is no option to select how many concurrent downloads you want
-> The user should be able to decide how many concurrent downloads he wants to improve bandwidth usage
To download the full Cubase version you need to click 30+ times download in the list of components to queue them all
-> It should be possible to select multiple items and add them to the download queue
If for any reason you want to stop an item that is downloading the next one in queue immediately will start, forcing you to “chase” all your items to stop them
-> There should be a global button(s) to pause /stop/ resume ALL the downloads
At least in the case of Cubase download resume is not supported
-> Since many downloads have a big file size the resume should be supported
If the user closes the Assistant (and the download folder doesn’t change) there is no way to know if the files are already downloaded. However if the user clicks on a item that has already been downloaded the “Download” button becomes “Install” meaning that the software is able to recognize a package is already there
-> The Assistant should perform the check at startup and indicate that a software is already downloaded and present on the disk in the same way it does when the user manually clicks on “Download” and the file is already completed on disk
There is some potential in this tool but at the moment I feel to use it only if i strictly do not have alternatives, hope in future it changes.