Download assistant won't login SOLVED

Dorico
1

OK, so as one cannot install or authorise the software without first downloading it, one would think that the Download Assistant would be smart enough to tell me that its brother, Activation Manager, was not up to date. So having figured this out by reading on Steinberg’s website that the download assistant will not work if the other packages are not up to date…well it’s probably just my brain that thinks this shouldn’t be so frustratingly opaque…

I just bought D5 upgrade - tried to install, but Download assistant tells me it cannot access the server, try my internet connection etc.
Internet is working fine (here I am)
Download download assistant and re-installed.
Same problem.
Will download D5 directly and hope I can authorise…
Any suggestions for Download Assistance’s refusal to assist me (it has one job…)
Thanks!
Simon

2

I’m sorry you had problems sorting out the downloads. If you hadn’t downloaded anything in a while, it’s possible that you still had a version of Steinberg Download Assistant older than version 1.35 installed on your computer, and due to a problem with a certificate having expired, you might have ended up in a situation where SDA can no longer securely contact the server and hence cannot update itself. If that was in fact the case, to solve it, you should manually download the latest version of SDA, install it, and it will then be able to connect to the servers and update everything else.

3

thanks @dspreadbury - yes the SDA was out of date.
Apologies for my tetchy post - I have a very short fuse when things don’t work as I expect them to…just be thankful you’re not the support guys at Softube this week :joy: :innocent: :sunglasses:

4

Hey, could you verify my issue…?

  1. latest SDA will not install - resets my mac mini (mojave osx) to login screen with black screen resetting everything as if computer has restarted
  2. Activation Manager also shows ! exclamation mark, login does not work, does not lead me to logging in on chrome neither, only shows Cubase 12 activated and I could not renew either, I initially opened it to activate my upgraded Amped Elektra steinberg-license
  3. Did font book removal + upgraded Java (now java cannot open panel, unexpectedly closing)
  4. I wonder if I need to manually download different version of SDA..? e.g. 1.35.0..?

So my cubase ‘once’ showed ‘NO VALID LICENSE IS FOUD’ message after attempting the activation manager, forcing it to quit because it just got hung.. so I immediately restarted my mac mini (intel), now it opens..

I wonder… what the problem is.
So have not been using SDA for about more than 2 years, for my mac mini, Cubase 12 pro is the latest one, on my mac studio, things working ok.

I try not to update my osx because this one is getting old (intel latest mac mini)