DownLoad Cubase AI7

I purchase a UR28M i could see the download in my account , however when i try to download i am getting a message saying there is no content to mount.

Hi!

Do you get this error message when you try to open the downloaded file? Or do you receive it when you click on the download button in MySteinberg?

Best regards
Fabian

I have a similar problem, I tried to download the program CAI7 and unable to completely download