DrumGAN Not Working

I have used Backbone successfully in the past, but I loaded it today, and DrumGAN doesn’t work.
Before I reinstalled Backbone I could load premade sounds. I can’t do this anymore, because Backbone doesn’t detect any presets.
I have tried using Ableton & FL Studio, restarting my computer, reactivating license and reinstalling Backbone.
I don’t really know what could be causing this problem. I recently started using a VPN, but turning that off didn’t solve anything.
The only thing I can think which could have stuffed this up was a bluescreen which forced my PC to repair disk drive.
I don’t really know what could be creating this problem. Does anyone else know.
Here’s an image of Backbone in it’s current state.