Having redeemed all the vouchers for the free products in this month’s promotion (thank you Steinberg), I now have duplicate licences for Alto Glockenspiel Essential and Guitar Harmonics (my mistake).
Is there a way in my account to remove the duplicates, or is this something that @Ed_Doll or @Ben_at_Steinberg can do for me (based on the Remove the expired trial license from the account - VST Live forum thread?
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Unfortunately, there is no way to do this atm. But we are aware of the issue and are having a closer look at it next week (Easter vacation coming up).
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It’s obviously not critical, just a small annoyance, so thank you for that - and wishing you all a good Easter weekend.
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Vouchers for these two products also appeared in my account, although I already redeemed them in the past.
I have an extra Future Bass in my account and in SAC. A minor annoyance, but an annoyance none the less.
I just noticed that the superfluous vouchers have disappeared from my account. Thank you!
Any further updates on this - still have the 2x licences each for Alto Glockenspiel Essential and Guitar Harmonics showing in Self-Service (steinberg.net).