I purchased an upgrade of Artist 11 to 113. I was unable to update through Cubase. When I opened my e-Licenser I note that Cubase Artist 11 is listed on my dongle but when I attempted maintenance, it failed. I had two fails - failed cleaning up memory and
failed send eLicenser info. Then I tried running it as Administrator (Windows 10) and after a few seconds the program closed.
Is the e-Licenser bang up to date? It can be very fussy.
And you know that C13 doesn’t use the e-Licenser system? But you need the dongle to go from C11 to C13.
I was able to repair the e-lincenser. And also was able to activate the upgrade. When I opened the e-licenser the second time in preparation for technical support, whatever the issue was the first time did not reoccur and I was able to do the upgrade. Thanks. This is a closed thread.